Report: Security Gaps and Costly User Experience Issues Exposed

NEW YORK, NY – March 29, 2023 — HYPR, the Passwordless Company® and Vanson Bourne today released the 2023 State of Passwordless Security Report. This third annual edition reveals that insecure authentication is a primary cause of cyber breaches and that cumbersome login methods take an unacceptable toll on employees and business productivity. Respondents indicate that a passwordless approach would increase productivity (45%), improve user experience (86%), strengthen security (86%) and accelerate adoption of multi-factor authentication (42%).

“The report findings make it evident that maintaining the status quo is a risky proposition all around,” said Bojan Simic, CEO and CTO of HYPR. “A passwordless approach provides a user experience people will want to adopt and ensures the security defenses that today’s threat landscape demands. Simply put, if users won’t adopt your security controls, they are destined to fail. This report offers insights and evidence to support organizational leaders in making the business case to move towards phishing-resistant passwordless authentication.”

The cost of breaches to organizations is profound, with 35% suffering reputation damage, 36% losing customers to their competition, 53% experiencing critical data loss, and 56% facing significant financial loss. Despite these tremendous costs, an astounding 58% of organizations said they kept the same insecure authentication methods after facing a breach. Legacy authentication has other material consequences. User experience is a major pain point as reported by 64% of IT and security leaders with nearly one third (31%) of organizations finding workforce resistance towards using authentication technology. This proves that user experience holds a role as important as security when it comes to the adoption of strong authentication. 

“It is time to take action. HYPR’s research highlights the poor user and administrator experience caused by layering increasingly complex authentication on top of a fundamentally flawed password foundation,” said Andrew Shikiar, Executive Director and CMO of FIDO Alliance. “The FIDO Alliance has a vision for simpler, stronger authentication. It begins by getting rid of passwords and replacing them with phishing-resistant solutions that radically improve the user experience. Universal adoption will depend on individuals embracing this shift.”

The 2023 State of Passwordless Security report derives insights from over 1,000 IT security professionals representing a diverse set of companies across many industries in both the private and public sectors located in the United States, the United Kingdom, France, Germany, China, Australia, and Japan. It sheds light on current cyberthreats and their impact on business units, IT teams and individuals. Key research findings include:

• 60% of organizations reported authentication breaches over the last 12 months. 
• Three out of the top four attack vectors are connected to authentication.
• 58% of organizations kept their insecure authentication methods following a breach.
• Authentication-related breaches cost each organization $2.95 million in the last 12 months, on average. 
• Companies spent an average of $375 per employee per year in help desk costs on password-related issues.
• On average, employees navigate four different authentication methods daily.
• 81% of respondents were blocked from work-critical information due to forgetting their password.
• Of organizations that state they use passwordless authentication for employees, the term passwordless is widely misunderstood: only 3% are using phishing-resistant passwordless methods.
• 28% of organizations were hit by push notification attacks (MFA bombing), more than double the number reported in last year’s study.
• The financial services and the energy and utilities sectors were the most affected by cyberattacks, experiencing a 20% higher rate of push attacks than average.
• 86% of IT/IS security decision makers believe that passwordless authentication provides the highest level of authentication security.
• 86% also believe that passwordless authentication is needed to ensure user satisfaction.

About HYPR 

HYPR fixes the way the world logs in. HYPR’s True Passwordless™ MFA platform decouples authentication from the organization’s identity providers and eliminates the traditional trade-off between security and user experience by providing uncompromising assurance and an intuitive, simple experience. By eliminating the password with deployments taking hours rather than weeks or months, organizations decrease the risk of a cyber attack, improve the user experience, and lower operational costs.

Welcome to The Passwordless Company®. Additional information is available at https://www.hypr.com.

About Vanson Bourne 

Vanson Bourne is an independent specialist in market research for the technology sector. Their reputation for robust and credible research-based analysis is founded upon rigorous research principles and their ability to seek the opinions of senior decision makers across technical and business functions, in all business sectors and all major markets. For more information, visit www.vansonbourne.com.